A help desk management system in Saudi Arabia that keeps you close to your customers.
Keep helping long after the sale. Give customer questions and support tickets the attention they deserve, with the whole customer story beside every reply.
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Every request answered, and nothing lost in an inbox.
Ticket inbox
Every customer question becomes a ticket in one shared inbox, so nothing slips through.
Priority and status
Mark what is urgent, track what is open and close what is done.
Assignments
Route each ticket to the right person and see who is handling what.
Customer context
See the customer’s deals, invoices and past tickets right beside the conversation.
Two languages
Answer in Arabic or English, whichever your customer writes in.
Response times
Keep an eye on how quickly your team replies and resolves.
Support that knows the customer before they explain.
- Customer records come straight from the CRM
- Invoices and payments are one click away from the ticket
- Every resolved ticket adds to the customer’s history
Good questions. Simple answers.
What is a help desk?
A help desk turns customer questions into tickets in one shared inbox, so your team can assign, track and answer every request without losing any.
Is the help desk free?
Yes. Daftarix is lifetime free for one user, and the help desk is included with the CRM and accounting.
Can support see a customer’s invoices?
Yes. Because everything lives in one platform, agents can see a customer’s deals, invoices and payments next to the ticket.
Can we reply to customers in Arabic?
Yes. Your team can work and reply in Arabic or English.
More connected. More possible.
Discover what sales, invoicing, and support can look like together.