An issue reporting and management system in Saudi Arabia your whole team can follow.
When something goes wrong, the report should land somewhere everyone can see it. Daftarix records each issue as a ticket with a priority, a status and an owner, and keeps the full history until it is closed.
- One log for every reported issue
- Owner, priority and status
- Volume and resolution reports
Illustrative product preview · Sample data
What is an issue reporting and management system?
An issue reporting and management system gives problems one shared place to be recorded and followed up. A customer reports a faulty product, a branch flags a billing error, a colleague spots a mistake in an order: each becomes an issue with a description, a category, a priority and a person responsible. Everyone can check its status, so nobody has to chase updates by phone or message.
Daftarix runs issue reporting on its help desk. Every issue is a ticket that can be assigned, prioritized, moved through its statuses and handed to someone else when needed. Notes and replies build a complete history on the ticket, and reports on volume and resolution time show where issues pile up. Since each ticket sits on a customer record, the related deals and invoices are always close at hand.
Built to get issues closed, not just logged.
Fast issue logging
Capture what went wrong, who is affected and when it happened, in a ticket the whole team can find later.
Issue types
Sort issues into categories such as product fault, billing error or service delay, and see where they cluster.
Clear priorities
Set a priority on every issue so the team fixes what affects customers most before the smaller jobs.
Status at a glance
Move each issue through its statuses so anyone can see whether it is still open, being worked on or resolved.
Assign and hand over
Give each issue to the right person, and pass it on with its full history when another team needs to step in.
Resolution time reports
Reports on issue volume and resolution time show which problems take longest and where the team needs more help.
From report to resolution in four steps
- 01
Report it
Log the issue as a ticket with a clear description, the affected customer and any useful notes.
- 02
Triage it
Set the category and priority, so the most serious issues rise to the top of the queue.
- 03
Work on it
The assigned owner investigates, updates the status and records each step on the ticket as it happens.
- 04
Close and review
Mark the issue resolved, let the person who reported it know, and use reports to spot repeat problems.
Choosing the best issue reporting system for teams in Saudi Arabia
Many issue trackers are made for software developers. Daftarix is made for businesses that sell, invoice and support customers every day.
- Made for front-line staffSales, finance and support staff can report and follow issues without learning a developer tool.
- Linked to customersEach issue sits on a customer record next to their deals and invoices, which helps when a problem touches billing.
- Arabic and EnglishStaff can log issues and reply in either language, with a right-to-left layout for Arabic users.
- Free to startDaftarix is lifetime free for one person. Bring the team in when you are ready and ask us for pricing.
Start issue reporting for free
Set up Daftarix as one user, lifetime free, and start logging issues today with the help desk, CRM and accounting included. When more people need access, talk to us about a team plan.
Start freeGood questions. Simple answers.
What is issue reporting?
Issue reporting means recording a problem as soon as it is noticed, with enough detail for someone to act on it. A reporting system keeps those records in one place and tracks each one until it is resolved.
What is the difference between a complaint and an issue?
A complaint is a customer telling you they are unhappy. An issue is any problem that needs fixing, whether a customer, a colleague or a branch reports it. Daftarix handles both as help desk tickets, each with its own category.
How are issues assigned?
Each issue ticket has an owner. You assign it when the issue is logged and can reassign it later, so it is always clear who is responsible, and the full history moves with the ticket.
Can I track how long issues take to resolve?
Yes. Daftarix tracks response times on tickets and reports on issue volume and resolution time, so you can see which kinds of issues take longest and where the team needs support.
Is the issue reporting system free?
Daftarix is lifetime free for one user, and the help desk used for issue reporting is included with the CRM and accounting. Teams with more users can ask us for pricing.
Does the issue reporting system work in Arabic?
Yes. Daftarix has a full Arabic interface with a right-to-left layout, as well as English, so each person can report and manage issues in the language they work in.
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